Shipping policy

We aim to dispatch every order within 2–4 working days. You'll receive an email with tracking as soon as yours is on its way. We ship to the UK, Europe and the rest of the world.

UK delivery

Standard UK Delivery — £2.95. Sent by Royal Mail once dispatched.
Free UK Delivery on orders over £30. Applied automatically at checkout.

Europe and international

Europe — from £14.99.
Rest of the world — from £23.99.

Exact rates are calculated at checkout based on your delivery address, and shown to you before you pay.

Please note

Delivery estimates begin once your order has been dispatched, not when it is placed. We cannot deliver to every country — if yours isn't available at checkout, email us at pureessencesscent@gmail.com before ordering.

Orders shipped outside the UK may attract customs duties or import charges on arrival. These are set by the destination country and are payable by the recipient.

We want you to be happy with what you've bought. You have 15 days from the day your order arrives to request a return.

Your legal right to cancel

Because you're buying online, you also have a statutory right to cancel your order within 14 days of receiving it, for any reason and without giving one. This applies to every order, including discounted items, and is in addition to the 15-day window above. Once you tell us you're cancelling, you have a further 14 days to send the goods back.

This right does not apply to sealed cosmetic products that have been unsealed after delivery, as these cannot be resold for hygiene reasons.

How to return something

Email pureessencesscent@gmail.com with your order number and what you'd like to return, or use our contact form. We'll reply with the return address and instructions.

Please don't send anything back before contacting us, as we won't be able to process it.

Condition and return postage

To be returned, an item must be unused, unopened and in its original sealed packaging.

If you're returning something because you've changed your mind, you cover the cost of return postage. If an item is faulty, damaged or not what you ordered, we cover it — and we'll refund your original delivery charge too.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or wrong, email us straight away with a photograph and we'll put it right.

Refunds

Once we've received and inspected your return, we'll email to let you know the outcome. Approved refunds are issued to your original payment method within 14 days of us receiving the goods back. Your bank may take a few days more to show it.

If more than 14 days have passed since we confirmed your refund and you haven't seen it, please contact us.