FREQUENTLY ASKED
Answers, in a sentence where possible.
The fragrances
Are these the designer fragrances?
No, and we'd never claim otherwise. Our fragrances are our own interpretations, inspired by scents people know and love. We're not affiliated with, endorsed by, or connected to any of the brands we reference — we name them only so you know what family of scent to expect.
Where are your fragrances made?
Every Pure Essence fragrance is blended by us here in the UK, in small batches. We're not reselling someone else's stock — we make it, which is how we keep the concentration high and the price where it is.
What's the difference between the oils and the sprays?
Our perfume oils are alcohol-free roll-ons in 3ml, 5ml and 10ml. They sit close to the skin, wear for hours and travel well in a pocket or bag.
Our Parfum sprays come in 30ml and 50ml. They're alcohol-based, which is what gives them their projection — more noticeable from across a room.
If you're trying a scent for the first time, the 3ml oil is the cheapest way to live with it for a few days before committing. There's a full guide here.
How concentrated are they?
Our Parfum sprays contain up to 40% fragrance concentration. Concentration alone does not determine projection or lasting power: the blend, your skin, application and conditions all play a part.
Are your fragrances alcohol-free?
Our roll-on oils are alcohol-free, and are designed for a close-to-skin fragrance experience. Alcohol-free does not mean allergy-free. Our Parfum sprays are alcohol-based.
If you have a known fragrance allergy, please check the ingredients listed on the product page before ordering.
Are they suitable for prayer and wudu?
The roll-on oils contain no alcohol at all, so there's no concern either way. The Parfum sprays are alcohol-based — worth knowing if that matters to you.
Are they vegan and cruelty-free?
Yes — all of them, without exception. We don't test on animals and we don't use animal-derived ingredients.
Choosing and wearing
Which scent should I choose?
Try our scent finder — a few quick questions and it will help narrow down the collection to scents that suit your preferences. You can also search it by a fragrance you already wear.
How should I apply it, and how long will it last?
Apply to pulse points — wrists, the neck, behind the ears — where your skin is warmest. Let the fragrance settle naturally without rubbing your wrists together.
Longevity varies by fragrance, skin, application and conditions. We do not guarantee a fixed number of hours.
How many wears do I get from a 3ml?
The number of applications depends on how much you use each time. A 3ml roll-on is a small format for discovering a scent before choosing a larger bottle.
What do the numbers mean?
Every scent has its own number — 992, 575, 390 and so on. It's printed on the bottle and it's how we and our customers refer to them. Easier than a long name, and it's the fastest way to reorder.
Can I layer two scents together?
Yes, and it's one of the better reasons to own small sizes. Our layering guide covers which families work together and which fight each other.
Orders and delivery
How much is delivery?
UK delivery is £2.95, and free on orders over £30. We also ship to the EU and internationally — those rates are shown at checkout before you pay.
When will my order arrive?
Orders are dispatched within 2–4 working days. You'll get an email with tracking as soon as yours is on its way.
Where's my order?
You can check the status yourself on our order tracking page — usually faster than emailing. If something looks wrong there, get in touch and we'll chase it.
Can I change or cancel an order?
Email us as quickly as you can at hello@thepureessence.co.uk. If it hasn't been packed yet we can almost always amend it. Once it's gone out, we'll sort it as a return instead.
Returns and problems
What is your returns policy?
You have 15 days from the day your order arrives to return it. Email us at hello@thepureessence.co.uk with your order number and we'll sort it out.
For hygiene reasons we can only accept returns on items that are unused and sealed.
Something arrived damaged or wrong.
Email hello@thepureessence.co.uk with your order number and a photo if you can. We'll put it right — that's not a conversation you should have to fight for.
It doesn't smell like the original to me.
Tell us which one and what you expected. Genuinely useful feedback — it goes straight to the person who blended it, and it's how the range gets better.
Gift sets and new arrivals
How does the gift-set offer work?
Choose four 30ml Parfum sprays and add a presentation box for £9.99 extra. Fragrances are priced separately. A qualifying gift set includes two complimentary spray testers, which you choose. You can also buy fragrances without a box.
Does the gift box count towards fragrance discounts?
No. The £9.99 gift-box charge is excluded from fragrance discounts and qualifying fragrance spend.
Do I receive a free 3ml sample with every order?
There is no general free 3ml sample offer when adding an item. The current four-spray gift-set offer includes two chosen complimentary spray testers.
Are 50ml gift boxes available?
The current gift-set offer is for four 30ml Parfum sprays only. 50ml gift boxes and more formats are coming soon; no launch date has been confirmed.
Which fragrances are coming soon?
Planned Parfum and oil launches include Portrait of a Lady, Flowerbomb, Black Orchid, Good Girl Blush, Light Blue, Sauvage Elixir, Aventus for Her and Armani My Way. No launch dates are confirmed. Check the current collection for the latest availability and join the optional subscriber list for updates.
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